Related skills
okta aws jira google analytics zendesk📋 Description
- Sit at the intersection of CX Ops, IT, Security, and Engineering.
- Administer CX tooling and adjacent apps with documented procedures.
- Own intake/triage for Site Ops requests via Jira; coordinate on-call.
- Implement end-to-end agentic workflows for routine CX issues.
- Maintain user lifecycle, Okta hygiene, and auditable change logs.
- Monitor operational health and telemetry to drive improvements.
🎯 Requirements
- Hands-on CX platform administration (Zendesk/SunCo) — Required.
- Experience in prod-grade support with high availability — Required.
- Proficiency with Jira; cross-functional collaboration (IT, CX, Eng, Security) — Required.
- Ownership of user lifecycle and access governance; strong runbooks — Required.
- Experience with AWS Connect or similar cloud contact centers — Preferred.
- Experience building/implementing agentic workflows — Preferred.
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