Related skills
kpi data analysis coaching retail leadership📋 Description
- Lead a team of Customer Experience Associates, providing guidance and feedback
- Start your shift with the team, setting daily expectations
- Partner with other Team Leads to meet KPIs; provide daily/weekly recaps
- Establish a customer-first culture and escalate issues per policy
- Problem solve in real time, pivoting to business and customer needs
- Monitor learning opportunities, quality metrics, and knowledge gaps
🎯 Requirements
- 5+ years in a customer-centric role
- 2+ years of management experience
- BA/BS degree preferred
- Experience tracking metrics and using data to drive results
- Collaborative mindset and helping others succeed
- Proven track record developing employees in fast-paced retail
🎁 Benefits
- Remote eligibility in listed U.S. states
- Remote-friendly, flexible work environment
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