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crm ai llm gong qualtrics📋 Description
- Operate an AI-powered customer listening infra and VoC programs.
- Own centralized customer intelligence platform consolidating feedback, tickets, and transcripts.
- Lead Qualtrics-based listening system; governance and integrations.
- Derive AI-powered insights and translate data into action.
- Build and scale a closed-loop CX program across the org.
- Lead CX and AI thought leadership within Samsara.
🎯 Requirements
- 8+ years in Customer Experience, CX Insights, or Market Research in B2B SaaS/enterprise.
- Hands-on AI tools for VoC: LLM-based analysis, AI-moderated research, theme extraction.
- Experience designing/managing global VoC programs (NPS, CSAT, transactional).
- Strong analytical skills; turning data into narratives that drive action.
- Experience building/managing CX platforms (Qualtrics, Medallia, or equivalent).
- Ability to influence senior stakeholders without direct authority.
🎁 Benefits
- Flexible remote model with optional in-person offices.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Above-market total rewards and equity for eligible roles.
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