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looker salesforce sql tableau datavisualization📋 Description
- Develop CX strategies with CX leadership to improve outcomes and resource use.
- Lead annual planning, headcount forecasts, investments, and business cases.
- Improve CS efficiency, scale ops, align CS resources.
- Analyze lifecycle performance, segmentation, and coverage with BI tools and SQL.
- Build and refine exec dashboards and CS metrics reports.
- Drive quarterly reviews with CS leaders; provide analytics and guidance.
🎯 Requirements
- CS ops, strategy, revenue ops, or analytics in B2B SaaS.
- Led strategic initiatives to improve outcomes and efficiency.
- Experience leading annual planning: headcount forecasting, investments, business cases.
- BI tools (Tableau, Looker, Sisense), SQL, and advanced spreadsheets.
- Salesforce reporting and analytics knowledge.
- Analyze segmentation, coverage, and lifecycle to guide resources.
- Strong written and verbal communication; influence without authority.
🎁 Benefits
- Benefits to support health, finances, and well-being.
- Flexible Paid Time Off.
- Equity compensation and Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
- Home office support.
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