CX Specialist (Spanish & English speaker)

📋 Description

• Be the main contact for users and partners.
• Answer inquiries via email, chat and phone.
• Answer questions on social media (Facebook, App Store, Play Store, Google Reviews).
• Handle priority situations with care and proactive outreach.
• Help build processes to inspire sustainable choices using Too Good To Go.
• Act as a brand ambassador in communications with customers.

🎯 Requirements

• Experience in Customer Service or Account Management.
• Proficient in Spanish and English (written and spoken).
• Based in Toronto; available Sat-Wed, with Thu-Fri off.
• Strong communicator who sets the bar high.
• Experience with Zendesk, Salesforce, Hubspot or SAP.
• Team player who helps others and resolves conflicts.
• Detail-oriented; able to stay focused on repetitive tasks.
• Marketplace or food industry experience a bonus.

🎁 Benefits

• A rare chance to work at a social impact B Corp.
• Open culture with independence to unleash creativity.
• Strong team culture; learning together and celebrating successes.
• Part of an international company with 1,200+ teammates across 21 countries.
• Personal and professional development in a high-growth scale-up.