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hubspot salesforce german zendesk english📋 Description
- Main point of contact for users and partners, delivering outstanding service.
- Answer inquiries via social media (Facebook, App Store, Play Store, Google Reviews).
- Handle priority situations with care; proactively contact users and stores when needed.
- Help build processes to promote sustainable lifestyle adoption.
- Be a brand ambassador in communications to encourage sustainable behavior.
- Communicate customer needs to internal teams locally and globally; translate as needed.
🎯 Requirements
- Experience in Customer Service or Account Management
- Proficiency in German and English (written and spoken)
- Strong communicator with ability to set high standards
- Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP
- Team player who builds positive relationships and resolves conflicts
- Detail-oriented and able to stay focused on repetitive tasks
🎁 Benefits
- Opportunity to work in a social impact company and B Corp
- International community across 21 countries
- Personal and professional development in a fast-paced scale-up
- Inclusive culture where you can bring your authentic self to work
- Values-driven team culture with regular socials and events
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