CX Specialist (German & English speaker)

📋 Description

• Be the main contact for users and partners; respond via email, chat, and phone.
• Answer inquiries through Facebook, App Store, Play Store, and Google Reviews.
• Handle priority situations with care; proactively contact users and stores.
• Help build processes to promote sustainable living with Too Good To Go.
• Act as a brand ambassador in all customer communications.
• Understand customer needs and share insights with internal teams globally; translate when needed.

🎯 Requirements

• Experience in Customer Service or Account Management.
• Fluent in German and English, written and spoken.
• Strong communicator who can inspire and raise the bar.
• Experience with CRMs: Zendesk, Salesforce, Hubspot, or SAP.
• Team player who builds relationships and resolves conflicts.
• Detail-oriented; able to focus through repetitive tasks.

🎁 Benefits

• Social impact company (B Corp) with tangible impact.
• International community across 21 countries and 1,350+ colleagues.
• Personal and professional development in a fast-paced scale-up.
• Inclusive culture where you can bring your authentic self.
• Strong, values-driven team culture with regular social events.