Related skills
hubspot salesforce zendesk sap📋 Description
- Main contact for users/partners; provide outstanding service via email, chat, phone
- Answer questions via Facebook, App Store, Play Store, Google Reviews
- Handle priority situations with care; contact users and stores proactively
- Help build and implement processes to encourage sustainable living
- Brand ambassador in all communications; inspire sustainable behaviour
- Understand and communicate customers' needs to internal teams locally/globally
🎯 Requirements
- Experience in Customer Service or Account Management
- Full written and verbal proficiency in German and English
- Based in Toronto with Monday to Friday availability
- Experience with CRMs like Zendesk, Salesforce, HubSpot or SAP
- Team player who builds positive relationships and resolves conflicts
- Detail-oriented and able to stay focused through repetitive tasks
🎁 Benefits
- Work in a social impact company and a certified B Corp
- Open culture with independence to unleash creativity
- Strong team culture with learning and celebrations
- Part of an international company with 1200+ teammates across 21 countries
- Strong personal and professional development in a high-growth scale-up
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