CX Specialist (French, Italian & English) – Saturday to Wednesday

📋 Description

• Serve as main contact for users and partners; provide efficient, friendly customer care.
• Handle inquiries via email, chat, phone, and social media tools.
• Proactively contact users and stores for priority situations.
• Help build processes to inspire sustainable living with Too Good To Go.
• Be a brand ambassador in all communications; encourage sustainable behavior.
• Communicate customer needs to internal teams locally and globally.

🎯 Requirements

• Experience in Customer Service or Account Management.
• Fluent in French, Italian and English (written and spoken).
• Strong communicator who sets high standards.
• Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• Team player who builds relationships and resolves conflicts.
• Detail-oriented and able to handle repetitive tasks.

🎁 Benefits

• Impact-oriented role at a social-impact company (B Corp) with real outcomes.
• International community across 20 countries and 1,350+ colleagues.
• Personal and professional development in a fast-paced scale-up.
• Inclusive culture; bring your authentic self to work.
• Values-driven team culture; celebrate successes and care.
• Flexible remote work from Portugal; extra parental leave and more.