CX Specialist (Dutch & English speaker)

📋 Description

• Main point of contact for users and partners via email, chat and phone.
• Answer questions via social media tools (Facebook, App Store, Play Store, Google Reviews).
• Handle priority situations with high care and proactive outreach.
• Help build and implement processes to encourage sustainable lifestyle with Too Good To Go.
• Be a brand ambassador in communications to inspire sustainable behavior.
• Communicate customer needs to internal teams locally and globally.

🎯 Requirements

• Experience in Customer Service or Account Management.
• Proficiency in Spanish and English, and/or French and English.
• Strong communicator with high standards.
• Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• Team player who builds positive relationships and resolves conflicts.
• Detail-oriented and able to handle repetitive tasks.

🎁 Benefits

• Opportunity to work in a social impact company with real impact.
• International community across 21 countries on the same mission.
• Personal and professional development in a fast-paced scale-up.
• Inclusive culture where you can bring your authentic self.
• Values-driven team culture that celebrates successes.
• Flexible work benefits including extra parental leave and days off.