Related skills
crm hubspot salesforce zendesk english📋 Description
- Be the main contact for users and partners, delivering outstanding service.
- Answer inquiries via email, chat and phone.
- Respond to questions on social channels (Facebook, App/Play Stores, Google Reviews).
- Proactively reach out to users and stores for priority issues.
- Help build processes to promote sustainable adoption of Too Good To Go.
- Represent the brand in communications and promote sustainable behavior.
🎯 Requirements
- Experience in Customer Service or Account Management.
- Fluency in Spanish & English and/or French & English.
- Strong communicator with high standards.
- Experience with CRMs (Zendesk, Salesforce, HubSpot or SAP).
- Team player, relationship building, conflict resolution.
- Detail-oriented, able to stay focused on repetitive tasks.
🎁 Benefits
- Flexible work: extra parental leave and days off beyond local laws.
- Health insurance and pension plans (country dependent).
- Extra days off for significant life events.
- Regular social events; summer and winter parties.
- Monthly free Surprise Bag.
- Paid volunteer time via Shareback programme.
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