Related skills
hubspot salesforce french zendesk spanish📋 Description
- Main contact for users/partners; deliver outstanding service via email, chat, and phone.
- Answer questions via social channels (Facebook, App/Play Stores, Google Reviews).
- Handle priority situations with care; proactively contact users and stores.
- Help build processes to encourage sustainable lifestyle using Too Good To Go.
- Be a brand ambassador; encourage sustainable behavior in communications.
- Communicate customer needs to internal teams; translate when needed.
🎯 Requirements
- Experience in Customer Service or Account Management.
- Fluency in Spanish and English and/or French and English (written and verbal).
- A first-class, inspiring communicator.
- Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP.
- Team player who builds positive relationships and resolves conflicts.
- Detail-oriented and able to stay focused on repetitive tasks.
🎁 Benefits
- Flexible work: extra parental leave and additional days off.
- Health insurance and pension plans (country dependent).
- Extra days off for significant life events.
- Regular social events and monthly free Surprise Bag.
- Paid volunteer time through Shareback volunteering programme.
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