CX Specialist - DE and EN Speaker

📋 Description

• Manage all communications (email, chat, phone) to ensure satisfaction.
• Provide accurate solutions using established methods and tools.
• Build empathetic relationships and research accounts for proper resolution.
• Maintain CRM records; categorize tickets and follow up for timely resolution.
• Escalate trends or critical issues to leadership when needed.
• Meet personal and team targets for quality and productivity.

🎯 Requirements

• Native German and Fluent English are mandatory.
• High School/Technical school completed; degree is a plus.
• Knowledge with CRMs (Zendesk, Darwin, Salesforce) and Analytics tools (Tableau, Metabase).
• Excellent grammar and computer skills.
• Knowledge of Google Workspace is a plus.
• 1 to 2 years of CX, multi-channel, and written customer support.

🎁 Benefits

• Hybrid/remote options; home office setup reimbursement and monthly work allowance.
• Health insurance.
• 25 days paid leave plus tenure-based extra days (up to 5) and birthday holiday.
• 100% paid parental leave with ramp-back option.
• Career growth via development roadmap and internal opportunities.
• Inclusive culture focused on wellbeing and belonging.