Related skills
integrations crm security ai erp📋 Description
- Pre-Sales leadership: engage clients, analyze requirements, proposals
- Solution design: architect CX/CCaaS end-to-end with integrations
- Bridge business needs with technical realities; ensure scalability and security
- Lead handover between sales and delivery for flawless execution
- Deep CX/CCaaS, AI/automation expertise; CRM/ERP integrations
- Documentation: architecture blueprints, data flows, security models
🎯 Requirements
- Deep CX/CCaaS expertise (NICE CXone) and AI/automation
- CRM/ITSM/ERP integrations; APIs, data flows
- Stakeholder management and cross-functional collaboration
- Cloud platforms (AWS/Azure/GCP); networking, observability, cost
- Agile methodologies and enterprise governance
- Security/compliance: ISO 27001, SOC 2, GDPR; SSO/OIDC
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