CX Security Program Manager

📋 Description

• Own CX security and access governance across BPOs, hubs, and COEs.
• Manage end-to-end access governance; standardize FTE/CTR/BPO access.
• Lead CX security risk reviews for new and existing tools; triage issues.
• Scale BPO security governance: attestation, audits, and deviation tracking.
• Maintain device governance for CX BPOs: lifecycle, enrollment, offboarding.
• Build central CX security and access inventories linking sites, roles, tools, and entitlements.

🎯 Requirements

• 7+ years in program mgmt, security, IT, or risk roles.
• Led cross-functional security or access governance programs.
• Familiar with vendor/BPO environments and security controls.
• Strong stakeholder mgmt with Security, IT, VM, Ops, Finance.
• Translate policy into practical requirements and SOPs.
• Governance mechanisms (RACI, trackers) and AI tool use.

🎁 Benefits

• Total compensation may include equity and bonus.
• Benefits include medical, dental, vision, and 401(k).