CX Resource & Staffing Manager, EMEA

Added
9 hours ago
Type
Full time
Salary
Salary not provided

Related skills

crm professional services staffing dashboards resource management

πŸ“‹ Description

  • Manage staffing and allocations across assigned EMEA engagements.
  • Maintain Kantata resource allocations; identify scheduling conflicts.
  • Monitor utilization and allocation health; surface risks early.
  • Prepare staffing views, dashboards, and updates for leadership.
  • Coordinate resource request workflows end-to-end.
  • Support cross-team resource sharing across regions.

🎯 Requirements

  • Experience in professional services operations, resource coordination, staffing, or similar.
  • Strong organizational skills; manage multiple priorities.
  • Comfortable with PSA, scheduling, CRM; Kantata experience a plus.
  • Analytical skills; proficient with spreadsheets and dashboards.
  • Clear communication with delivery managers, project managers, and peers.
  • Ability to work in a remote, asynchronous setting; organized and responsive.

🎁 Benefits

  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Equity Compensation & ESPP.
  • Growth and Development Fund.
  • Parental Leave.
  • Remote, asynchronous work environment.
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