CX Resource & Staffing Manager, APJ

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

forecasting openair psa mavenlink kantata

๐Ÿ“‹ Description

  • Own APJ resource allocation by matching skills to engagements.
  • Forecast 6โ€“12 months ahead from pipeline signals and backlog.
  • Monitor real-time utilization and resolve cross-team conflicts.
  • Build capacity models and scenarios; partner with Finance on workforce planning.
  • Operate in an all-remote, asynchronous environment as a "manager of one".

๐ŸŽฏ Requirements

  • Experience in professional services operations, resource management, or delivery operations.
  • Strong analytical skills: forecasting, scenario modeling.
  • Experience with PSA platforms such as Kantata, Certinia, OpenAir.
  • Knowledge of services economics, utilization, and capacity planning.
  • Proven stakeholder management with regional delivery leaders.
  • Ability to present data-driven recommendations to leadership.
  • Fluency in English; additional APJ languages helpful.

๐ŸŽ Benefits

  • Benefits to support health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity compensation & ESPP
  • Growth and Development Fund
  • Parental leave
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