Related skills
slack zendesk google suite windows 10 cad/cam📋 Description
- Live Clinical & Tech Support via phone, chat, and email.
- Troubleshoot hardware, software, and connectivity on Windows 10 PCs.
- Review dental orders and troubleshoot digital workflows for on-time delivery.
- Collaborate with Account Managers, Lab Ops, and Product to resolve bottlenecks.
- Document support processes in Zendesk/Slack; build scalable workflows.
- Delight customers with fast, accurate issue resolution.
🎯 Requirements
- 1+ years in healthcare technical support, IT, or clinical tech.
- Strong written and verbal communication skills.
- Experience with Windows 10, Google Suite, and basic networking.
- Familiarity with healthcare or dental practice workflows.
- Desire to work in high-velocity environments; stay calm under pressure.
- Bonus: Specialized Dental Tech such as 3Shape, CAD/CAM, or intraoral scanners.
- Certifications: CompTIA A+ and/or Microsoft certifications.
- Language: Fluency in a second language.
🎁 Benefits
- Healthcare, dental, mental health support.
- Parental planning resources.
- Retirement savings options.
- Generous paid time off.
- Equity offered.
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