Related skills
data analysis process improvement artificial intelligence project management lean six sigma📋 Description
- Map and improve CX processes to enhance the customer journey.
- Create and maintain knowledge base docs for CX New Business.
- Analyze data to identify trends and opportunities; produce actionable insights.
- Solve root-cause issues by partnering with internal teams.
- Champion customer needs in stakeholder meetings.
🎯 Requirements
- Fluent in Portuguese; advanced English.
- Lean Six Sigma or process improvement exp.
- Analytical with data-driven, customer-focused mindset.
- Project management ability to lead initiatives.
- CX experience in customer service operations.
- Investigative mindset; identify customer pain points.
🎁 Benefits
- Hybrid/remote options with flexible schedule.
- Home office reimbursement and setup support.
- Paid time off and parental leave.
- Healthcare, dental, and life insurance.
- Career growth and internal opportunities.
- Wellbeing resources and wellness programs.
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