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ai zendesk dashboards workflows help center📋 Description
- Design, optimize, and scale CX systems and processes.
- Own Zendesk administration across Support, Guide, Explore, and AI features.
- Design ticket workflows: intake, routing, escalations, alerts.
- Configure agent roles, permissions, and queue structures; Zendesk SME.
- Evaluate and implement AI-powered CX tools and automation.
- Build dashboards tracking volume, backlog, SLA, CSAT.
🎯 Requirements
- 3+ years of Zendesk in a B2B environment.
- Automation and AI familiarity; experience with AI-driven tools.
- Systems thinker; design scalable processes.
- Strategic executor; balance hands-on work with recommendations.
- Cross-functional collaborator with Support, Product, and Ops.
- Clear communicator; translate complex systems into simple decisions.
🎁 Benefits
- Equity in stock options.
- Medical, Dental, Vision premiums covered 100%.
- Fully paid parental leave.
- Commuter benefits.
- 401k benefits.
- Monthly fitness stipend.
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