CX Operations - Insights Lead

Added
less than a minute ago
Type
Full time
Salary
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Related skills

looker salesforce snowflake google sheets tableau

πŸ“‹ Description

  • Headcount capacity planning across the CX department.
  • Utilization and growth modeling for resource needs.
  • Align headcount forecasts with Services PSA tooling.
  • Partner with FP&A to align revenue targets for exec reviews.
  • Lead analytics for CX OKRs, MBRs, QBRs, and boards.
  • Automate data processes to streamline leadership reporting.

🎯 Requirements

  • 4+ years in BI/data/quantitative fields; headcount modeling.
  • Strong reporting and dashboards; Google Sheets; Salesforce Reporting; Looker; Snowflake SQL; storytelling.
  • Tableau or BI tools; Gainsight.
  • Analytical, comfortable with complex data; automation and AI focus.
  • Familiar with AI tools Gemini, Claude, OpenAI, or similar.
  • Strategic, synthesizes data into clear narratives; cross-team collaboration.

🎁 Benefits

  • Competitive compensation with equity.
  • Retirement and Employee Stock Purchase Plans.
  • Flexible paid time off.
  • Medical, dental, vision, life, and disability coverage.
  • Fertility benefits and equal paid parental leave.
  • Professional development with a yearly learning stipend.
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