Related skills
crm hubspot salesforce tableau zendesk📋 Description
- Process optimization: streamline CX ops and reduce response times.
- Data analysis & reporting: track CSAT, productivity, FCR; report findings.
- Team leadership & development: lead CX specialists, hire and coach.
- Quality assurance: build and run a QA program for consistency.
- Cross-functional collaboration: partner with Product, CS, WFM.
- Live the mission: foster wellbeing and work-life balance.
🎯 Requirements
- CX/Support/Operations experience.
- People management experience.
- Customer-centric with metrics focus.
- English required; Spanish desirable.
- Analytical with data tools (Power BI, Tableau, Zendesk Explore).
- CRM/CX platforms experience (Zendesk, Salesforce, HubSpot) and strong communication.
🎁 Benefits
- Wellhub Gold+ membership with access to gyms and wellness resources.
- Wellz emotional wellbeing program with therapy sessions.
- Healthcare, dental, and life insurance.
- Flexible hybrid and remote work options.
- Home office reimbursement to set up your workspace.
- Paid time off and parental leave policies.
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