Related skills
data analytics data analysis customer experience team leadership kpi management📋 Description
- Lead CX ops for Brazil, optimize processes and KPIs
- Drive service delivery across customer touchpoints
- Use data-driven decisions to improve outcomes
- Collaborate with Product and other Operations teams
- Develop and mentor the CX team, customer-centric culture
- Support wellbeing and work-life balance initiatives
🎯 Requirements
- Experience in Customer Service Management
- Hybrid availability in São Paulo (2-3x/week)
- Advanced English
- Analytical skills
- People management & development
- Adaptability
🎁 Benefits
- Flexible hybrid/remote work options
- Home office reimbursement
- Flexible benefits program
- Paid time off and parental leave
- Career growth and development
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