Related skills
data analysis customer experience dashboarding nps sips📋 Description
- Design an NPS methodology for B2B Telco contexts.
- Establish Inner Loop and Outer Loop processes across the org.
- Roll out the NPS program end-to-end across all departments.
- Analyze qualitative feedback to identify root causes.
- Analyze NPS data with KPIs to spot correlations.
- Create dashboards and present CX health reports.
🎯 Requirements
- 5+ years in CX in B2B Telco/IT.
- Proven track record implementing NPS programs.
- Synthesize data into executive summaries.
- Excellent English, written and verbal.
- Familiarity with Philippine business culture.
- Bachelor’s degree; CX certification is a plus.
🎁 Benefits
- Competitive salary.
- HMO for you and your family.
- Flex time offered for some roles.
- Team activities and monthly get-togethers.
- Support for training and conferences.
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