CX Management Consultant

📋 Description

• Advise clients on contact center ops, CX strategies, and AI enablement.
• Design and operationalize customer and employee experience improvements.
• Organize workshops to define strategy and business requirements.
• Synthesize learnings into deliverables: current state, gaps, roadmaps, business cases.
• Deliver client presentations to senior leadership.
• Build business cases showing AI and digital solutions deepen relationships and sales.

🎯 Requirements

• 5–7 years in contact center operational leadership.
• Familiar with CX Cloud hyperscalers (AWS/Azure/Google) and AI solutions.
• Experienced with Genesys and CRM platforms (Salesforce, ServiceNow).
• Bachelor's Degree required.
• Agility and facilitation of workshops and sessions.
• Excellent communication and executive presence; strategic advisory.

🎁 Benefits

• Medical, dental, and vision coverage.
• Tax-advantaged health care accounts.
• Financial and income protection benefits.
• PTO and wellness time off.
• 100% remote opportunity; annual incentive program.