CX Learning & Development Facilitation & Programs Manager

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πŸ“‹ Description

  • Lead and coach CX L&D team members with development plans.
  • Oversee facilitation strategy for onboarding, upskilling, leadership.
  • Own end-to-end L&D programs and continuous improvements.
  • Partner with stakeholders to align initiatives with business goals.
  • Drive continuous improvement via feedback, data, and learner insights.

🎯 Requirements

  • 5+ years L&D experience with facilitation focus.
  • Proven leadership in learning and development.
  • Skilled facilitator and presenter with learner engagement.
  • Experience managing large, cohort-based programs at scale.
  • Strong stakeholder management and influence.
  • AI-enabled learning design and analysis.

🎁 Benefits

  • Competitive pay, benefits, and RSUs.
  • Total Rewards philosophy and growth opportunities.
  • Hybrid work with 2-3 in-office days per week.
  • Access to AI-enabled tools and resources.
  • Collaborative, inclusive team culture.
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