Related skills
cms html confluence zendesk knowledge base📋 Description
- Create and maintain clear knowledge base documentation for CX agents.
- Translate complex changes into concise KB content and guidelines.
- Collaborate with CX teams to optimize KB for new products.
- Monitor KB health and usage; report trends and improvements.
- Improve global customer service productivity and quality via KB.
🎯 Requirements
- Bilingual: Portuguese and advanced English.
- Clear communicator; translate complex changes into actionable insights.
- Collaborative, cross-functional with stakeholders.
- Detail-oriented with strong problem-solving and operational awareness.
- Data-driven; analyze KB usage and derive improvements.
- CMS/HTML skills: Zendesk, Confluence, Document360; basic HTML.
🎁 Benefits
- Flexible benefits you can customize.
- Free Gold+ membership with onsite gyms and digital programs.
- WellZ emotional wellbeing program with therapy sessions.
- Healthcare, dental, and life insurance.
- Flexible schedule aligned to time zones.
- Paid time off after 6 months; birthday leave; tenure days.
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