Related skills
google sheets customer service remote work problem solving operations📋 Description
- Communicate with customers and lenders via phone, email, and chat to resolve issues
- Help customers keep accounts current and collect premiums efficiently
- Process mail, checks, and refunds with accuracy and attention to detail
- Think strategically about customer solutions while prioritizing user experience
- Serve as the main liaison between customers, lenders, and internal teams
- Handle operational tasks that keep homeowners insurance running smoothly
🎯 Requirements
- Excellent customer service and multi-channel communication
- 2 years experience (internal LMND employee)
- 3 years experience (external applicant)
- Strong attention to detail and operational mindset
- Solutions-oriented approach to problem solving
- Ability to think strategically about customer needs and business impact
🎁 Benefits
- Please note we are unable to sponsor work visas
- Cannot consider applicants from Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico
- Equity and benefits are included
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