Related skills
salesforce tableau google workspace zendesk metabase📋 Description
- Directly assist End Users with inquiries across email, chat, and phone.
- Resolve technical and complex issues to ensure an exceptional user experience.
- Build sustainable relationships through empathetic, open communication.
- Update CRM records accurately and follow up on pending issues.
- Escalate trends or critical issues to leadership when needed.
- Collaborate with multiple departments to hit quality and productivity targets.
🎯 Requirements
- CX/multi-channel customer support experience.
- CRM skills (Zendesk, Darwin, Salesforce) and analytics (Tableau, Metabase).
- Excellent written and verbal communication; strong grammar.
- Google Workspace proficiency is a plus.
- Fluent in Italian and Spanish; Portuguese a plus.
- Empathetic, proactive; able to research accounts for resolutions.
🎁 Benefits
- Wellhub Gold membership with gyms and wellness resources.
- Health insurance coverage.
- Hybrid/remote options with home office stipend and monthly allowance.
- 25 days paid time off plus tenure-based extra days and birthday holiday.
- 100% paid parental leave for new parents.
- Career growth via internal opportunities and learning programs.
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