CX Enablement Specialist

📋 Description

• Support onboarding and ongoing training plans for CX roles.
• Create, update, and maintain process docs and resources for CX.
• Identify gaps in educational materials and recommend updates.
• Review data and workflows to identify training opportunities.
• Maintain expertise in nonprofit sector and Virtuous products.
• Contribute to customer education, including eLearning videos, knowledge base, in-app experiences, and interactive training.

🎯 Requirements

• 2+ years in instructional design/technical writing/e-learning with portfolio.
• Help Center: ZenDesk Guide; eLearning: Thinkific, LearnUpon, Genially, Zoom Webinar.
• Video editing: Camtasia/Descript; In-App Experience tools: Chameleon, Pendo, ChurnZero.
• Project management: Notion, Asana; strong documentation and CRM familiarity.
• Clear written and verbal English; able to document technical concepts; collaborate with SMEs; AI-enabled improvements; adaptable training content.
• Nice to have: content design, APIs, SEO/GEO, nonprofit/SaaS, adult learning theory.

🎁 Benefits

• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly
• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
• Unlimited PTO
• Paid volunteer days and company holidays
• Employer-contributed healthcare benefits, including medical, dental, and vision; HSA/FSA options