Related skills
change management cross-functional leadership data-driven decision making dashboards workflow design📋 Description
- Partner with department head to translate strategy into priorities and rules.
- Advise leadership on decisions, trends, and growth opportunities.
- Design and run BenOps cadence (OKRs, reviews) with automation and ownership.
- Lead change management with clear expectations and sequencing.
- Design, evolve, and maintain workflows, metrics, and dashboards for decisions.
- Oversee centralized intake and prioritization of BenOps product requests.
🎯 Requirements
- 10+ years in analytical/operating roles at high-growth startups.
- 5+ years in CX Strategy or Senior CX Operating Experience.
- CoS or CX Strategy lead in a large tech company, working with CX or Product.
- Experience scaling to 1000+ employees with mixed exempt/non-exempt workforce.
- Business-builder mindset: designing and scaling operating models.
- Ability to advise and influence senior leaders on strategy and org design.
🎁 Benefits
- Hybrid work model with 2-3 days in-office per week.
- Offices in Denver, San Francisco, and New York City.
- Equal opportunity employer; diverse backgrounds welcome.
- Accommodations for qualified individuals with disabilities and religious needs.
- Fraudulent Activity Disclaimer and Applicant Privacy Notice.
- San Francisco office coverage includes SF and San Jose metro areas.
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