CX Associate

📋 Description

• Provide white-glove support to internal and external Nabis partners
• Support customer experience managers with ad-hoc projects
• General assistance of Operations Managers
• Execute inbound and outbound calls, emails, chats
• Maintain response times, missed call rates, and KPIs
• Monitor communications to keep other departments informed

🎯 Requirements

• Associate degree OR 2 years relevant work/customer service experience
• Ability to work occasional evening/weekend shifts
• Strong and timely communication across platforms (phone, Zendesk, Slack) and grammar
• High level of patience and empathy for Nabis Partners
• Ability to read partner needs, prioritize urgent issues
• Basic knowledge of payments, COD processes, and invoice reconciliation

🎁 Benefits

• Competitive pay: $20–$23/hr, paid weekly
• Medical/Dental/Vision coverage for full-time employees
• Paid safe and sick leave per NYC ESSTA
• Equal Opportunity Employer
• Pay transparency: NYC range $20–$23/hr