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zapier zendesk rest apis webhooks make📋 Description
- Lead end-to-end CX automation and AI initiatives from scope to production.
- Build and ship automation and AI workflows to assist CX agents.
- Design for failure with human oversight and auditable logs.
- Collaborate with CX leadership and cross-functional teams.
🎯 Requirements
- Hands-on automation and integration experience in CX/support/ops.
- Strong program management plus technical end-to-end delivery; fluent English.
- Low-code platforms: n8n, Make, Zapier.
- Experience deploying AI agents or AI-assisted workflows in production with oversight.
- Translate operational needs into technical constraints; remote-first experience is a plus.
- Document everything you build.
🎁 Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Mental health support services
- Stock options
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