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saas intercom zendesk japanese in_app_purchases📋 Description
- Handle inbound support requests in Japanese via in-app chat, email, and other channels
- Diagnose and resolve issues related to subscriptions, account access, billing, and app features
- Escalate technical bugs and complex cases to engineering with clear reproduction steps
- Maintain consistent quality scores across all user interactions (CSAT, QPI)
- Identify patterns in user feedback and share insights with the CX lead and product team
- Contribute to the internal Knowledge Base in both Japanese and English
🎯 Requirements
- 1+ years of customer support or customer-facing experience
- Native-level Japanese communication skills (reading, writing, speaking)
- Deep familiarity with Japanese culture and communication norms
- Conversational English for internal communication
- Strong empathy and a user-first mindset
- Self-starter with the ability to independently manage multiple cases and proactively flag issues
🎁 Benefits
- Join a fast-growing team with Series C backing
- Work with talented colleagues and a growth-oriented culture
- Global company with offices in SF, Ljubljana, Seoul, Tokyo
- Impact millions by helping people learn languages
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