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software architecture engineering management people management saas product collaborationEngineering Manager at Customer.io
Customer.io is looking for an Engineering Manager to lead and grow a high-performing distributed team focused on delivering reliable, scalable messaging and automation for our customers. This remote role serves the Americas time zones.
What you'll do
- Lead and mentor engineers, set technical direction, and drive delivery of roadmap initiatives.
- Collaborate with product, design, and data teams to shape product strategy and outcomes.
- Foster a culture of quality, testing, and continuous improvement; manage performance and growth.
- Architect scalable systems and contribute to best practices in software development.
- Partner with cross-functional stakeholders across remote teams.
Who you are
- 5+ years in software engineering with people leadership experience; proven track record managing remote teams.
- Strong communication, prioritization, and collaboration skills.
- Experience with SaaS products and modern tech stacks; a passion for customer success.
- Ability to balance shipping features with long-term architecture and reliability.
Perks
- Remote-first company with flexible schedules
- Competitive compensation and benefits
- Collaborative, inclusive culture across time zones
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