Customer Trust Lead

📋 Description

• Own end-to-end responses for security questionnaires, DDQs, and vendor risk using RFPIO.
• Maintain RFPIO and SafeBase content reflecting Emburse positions across 14 products.
• Triage inbound requests, confirm scope, route non-security items, and manage SLAs.
• Serve as internal expert on SOC 2, ISO 27001, NIST, GDPR, CCPA; liaise with CISO/DPO.
• Translate security concepts into clear customer language; stay current on certifications.
• Co-manage SafeBase Trust Center and drive adoption to reduce inbound DDQs.

🎯 Requirements

• 5+ years in information security compliance, vendor risk, or related field.
• Knowledge of SOC 2, ISO 27001, NIST 800-53, GDPR, CCPA.
• Experience managing high-volume security questionnaire workflows (SaaS preferred).
• Exceptional written communication – precise, defensible, audience-aware.
• Proficiency with RFPIO or similar questionnaire automation platform.
• Experience administering or contributing to Trust Center platforms (SafeBase, Vanta, Drata) preferred.

🎁 Benefits

• A Company with Momentum – 12M+ users across 120 countries.
• A Team That Innovates – collaborate with finance, tech, and AI.
• A Culture That Empowers – competitive pay, flexible work, inclusive.
• A Career That Matters – drives efficiency and business impact.