Related skills
communication content creation customer success onboarding training📋 Description
- Onboarding sessions with customers to ensure product understanding
- Develop and deliver engaging trainings in-person and remote
- Proactively gather feedback and address onboarding gaps
- Act as liaison between customers and internal teams for product improvements
- Stay informed on industry trends to improve onboarding
🎯 Requirements
- 3+ years in a customer-facing role
- Willingness to travel for in-person training
- Strong communication and presentation skills
- Technical proficiency to quickly learn and demonstrate product expertise
- Experience creating educational content (videos, tutorials, docs)
- Willing to work in person at NYC HQ 4-5 days/week
🎁 Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Unlimited vacation and paid holidays
🚚 Relocation support
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