Customer Training Specialist

📋 Description

• Deliver engaging virtual training for customers' end users.
• Drive adoption by enabling customers with effective onboarding.
• Collaborate with PMs to understand business needs and workflows.
• Adapt training content for different skill levels and use cases.
• Create and maintain training resources like guides and videos.
• Provide post-training support and follow-up guidance.

🎯 Requirements

• 2+ years in a customer-facing role (SaaS preferred).
• Proven ability to lead virtual trainings for varied tech levels.
• Adult learning principles knowledge; LMS/CRM experience a plus.
• Strong communication, collaboration, and interpersonal skills.
• Time management and problem-solving; handle multiple engagements.
• Analytical mindset; measure training effectiveness with metrics.

🎁 Benefits

• Competitive health benefits and wellness programs.
• Generous PTO and parental leave top-ups.
• RSU program and retirement matching.
• Free 1Password account for employees.
• Paid volunteer days and peer recognition (Bonusly).
• Remote-first environment with occasional in-person events.