Answer calls and emails to provide technical, installation, and account support for users
Take ownership of full-cycle support tickets following processes
Maintain high-level customer satisfaction
Identify and escalate issues as needed
Log issues and conduct product testing
Work with management and development teams to improve internal support tools

🎯 Requirements

High school diploma; Technical or junior college a plus
1-3 years customer service experience
1-2 years of call center experience
Experience with CRM or ticketing systems (Zendesk a plus)
Nice to have: 1 year tech environment experience
Nice to have: experience using iOS/Android devices
Nice to have: weekend availability

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