Related skills
salesforce javascript aws python zendesk📋 Description
- Configure and maintain customer lifecycle platforms.
- Enforce security and access control policies.
- Drive AI-powered tooling and automations.
- Own production systems used by the business daily.
- Collaborate with Engineering and Customer Experience & Success.
🎯 Requirements
- 4+ years administering enterprise support or customer platforms in production.
- Proficiency with AI tools and scripting (Python, Bash, JavaScript).
- Demonstrated experience managing multi-platform environments.
- Experience governing platform access — provisioning, RBAC, policy enforcement.
- Shipping platform changes via scoping, testing, communicating, and deployment.
- Produce clear documentation — SOPs, runbooks, system guides.
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