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intercom ai zendesk llm n8n📋 Description
- Own day-to-day performance of 12+ dispersed support agents.
- Act as player-coach; handle tickets and back up when needed.
- Shape scalable processes with tooling and AI-powered workflows.
- Maintain customer obsession and happiness across the team.
- Own monthly and seasonal scheduling across locations/time zones.
- Design workflows, escalation paths, and QA processes.
🎯 Requirements
- 8+ years in customer support; ≥3 years in management.
- Experience managing high-volume, multi-channel support.
- Deep customer obsession; listen to calls and read chats.
- AI productivity tools in support; AI agents/workflows.
- Comfort with tooling evaluation and platform migrations.
- Remote, distributed teams across time zones.
- Expert with Front, Zendesk, or Intercom.
- Familiar with Retool, n8n, Relay.
🎁 Benefits
- Real ownership; help write the playbook.
- Supportive management team encouraging experiments.
- Lean, high-visibility team with low bureaucracy.
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