Related skills
data analysis google sheets qa kpis reporting tools📋 Description
- Lead and manage your regional support team.
- Monitor performance with feedback and metrics.
- Coach agents to hit productivity and project goals.
- Manage and triage all support channels and queues daily.
- Optimize shift coverage for the team.
- Respond to customers via all channels and lead by example.
🎯 Requirements
- 5+ yrs in a Team Lead or Senior Specialist role.
- Coaching, mentoring, and team development.
- Excellent organizational and multitasking abilities.
- Analytical skills with Google Sheets and reporting tools.
- Attention to detail for reports and audits.
- Strong verbal and written communication.
🎁 Benefits
- Growing online delivery market offers impact in the industry.
- Help restaurants succeed in online delivery.
- Collaborative environment with guidance from experienced colleagues.
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