Related skills
crm salesforce stakeholder management google suite📋 Description
- Monitor team performance and drive KPIs ensuring high service standards and first-point resolution.
- Supervise, coach and develop Support Specialists through goals and regular reviews.
- Ensure enquiries, cases, and platform tasks are completed accurately within service levels.
- Step in as backup during leave, breaks or peak periods to maintain continuity.
- Lead with clear communication to build trust and collaboration in a fast-paced remote environment.
- Meet reporting requirements across CS metrics, provider performance, Salesforce and platform activity.
🎯 Requirements
- Recent experience leading a customer service team
- Experience collaborating with internal and external stakeholders to achieve SL outcomes
- Excellent communication and leadership skills
- Demonstrated ability to influence change
- Strong problem-solving and decision-making skills
- Confidence using Google Suite and Salesforce; quick learner
🎁 Benefits
- Hybrid workplace with remote work
- 14 weeks parental leave for primary carers and 6 weeks for secondary carers plus super
- One extra paid leave day per quarter
- Floating public holiday option
- Reward and recognition program
- Learn from industry experts and leaders
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!