Related skills
javascript css html saas apis📋 Description
- Respond to and resolve customer queries via email, chat, and social media.
- Lead Paddle's global digital-first support team and monitor service delivery.
- Increase customer satisfaction by applying the Effortless Experience principles.
- Escalate critical issues to the appropriate internal channel when needed.
- Be an expert on Paddle features; help document internal processes.
- Foster a collaborative and inclusive environment; help teammates reach their KPIs.
🎯 Requirements
- 3+ years in online SaaS customer support; mentoring or leading small teams.
- HTML, CSS, JavaScript; browser dev tools experience.
- Experience using and testing APIs; API-related customer support.
- Strong problem-solving; clear written and verbal communication; proactive.
- Comfortable with remote work; self-motivated and collaborative.
- Proficient English speaker.
🎁 Benefits
- Attractive salaries
- Stock options
- Pension plans
- Private healthcare and health & wellbeing platform
- Unlimited holidays and 4 months paid family leave
- Annual learning stipend and training opportunities
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