Related skills
documentation javascript css html saas📋 Description
- Respond to customer queries across email, chat, and social
- Lead Paddle's digital-first global support team
- Balance frontline resolution with coaching and mentorship
- Improve processes and create internal documentation
- Foster collaboration and an inclusive team culture
- Help teammates develop their careers and KPIs
🎯 Requirements
- 3+ years in online customer support for SaaS
- HTML, CSS, JavaScript and browser dev tools
- API usage and API-related support
- Strong communication and problem-solving skills
- Remote-friendly role in a fast-moving environment
- Proficient in English
🎁 Benefits
- Diverse, inclusive culture and 300+ team
- Competitive pay, stock options, pension
- Private healthcare and health & wellbeing platform
- Remote-friendly with unlimited holidays
- 4 months paid family leave and annual retreats
- Learning stipend and ongoing training
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