Related skills
crm data analytics salesforce zendesk freshdesk📋 Description
- Lead and coach customer support reps to drive excellence.
- Monitor performance and develop coaching plans.
- Partner cross-functionally to improve customer experience and retention.
- Escalate and resolve critical issues, owning customer obsession.
- Plan weekly team meetings focusing on skill development and updates.
🎯 Requirements
- 2+ years in a leadership role within customer support.
- Experience with SaaS, CRM, and telephony tools.
- English (Advanced Level Required).
- Hybrid/in-office leadership with remote teams.
- Weekly 1:1 coaching and feedback.
- KPI tracking and data-driven discussions.
- Cross-functional collaboration with product and HR.
- Customer-centric mindset and escalation management.
🎁 Benefits
- AI-native culture and continuous improvement.
- Growth opportunities and career progression.
- Collaborative, team-focused environment.
- Ownership of your role and impact.
- Bold ideas and courageous action.
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