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reporting customer experience team leadership dashboards kpis📋 Description
- Lead and support Addivisers (CX agents) to high performance.
- Oversee CX operations daily; ensure seamless interactions.
- Monitor KPIs, analyze data, and drive CX improvements.
- Collaborate with Finance, Risk, and Legal; hire CX talent.
- Provide tools, updates, and ongoing feedback to the team.
🎯 Requirements
- Experience leading a CX or customer-support team.
- Strong analytical skills; create dashboards and reports.
- Proficient in tracking KPIs and deriving insights.
- Cross-functional collaboration with Finance, Risk, Legal.
- Coaching and providing ongoing feedback to team.
- Hiring and onboarding CX talent.
- Experience in fast-paced fintech is a plus.
🎁 Benefits
- Competitive salary and benefits.
- Growth and professional development.
- Collaborative fintech culture.
- Opportunity to impact CX at scale.
- Work with experienced professionals.
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