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hardware troubleshooting servicenow active directory office 365 windows 10/11📋 Description
- Provide end-user IT support for PC/server/mainframe hardware and software.
- Reproduce user issues and diagnose problems; propose fixes.
- Move, install, modify hardware/software; train users.
- Respond to calls and emails; guide users through steps.
- Collaborate on guides, fixes, and knowledge base articles.
- Operate IT equipment and provide technical assistance.
🎯 Requirements
- AA or 2-year technical school; <3 years IT exp.
- Active DoD Secret clearance.
- IAT2 - CompTIA Security+ CE or DoD IAT Level II certification.
- Windows 10/11 and Office 365 hands-on; install/uninstall apps.
- Active Directory familiarity (hands-on preferred).
- ITSM knowledge (ServiceNow/ Remedy).
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