Lead a team of customer service agents across channels.
Manage and improve customer experience metrics (SLAs, quality, productivity).
Provide coaching on performance, learning and leadership.
Collaborate with Program, Quality and Training teams to improve workflows.
Use metrics to drive data-backed business decisions.
Onsite role in Hyderabad, India; coordinate scheduling with Workforce Management.

🎯 Requirements

Full-time, in-office presence at Hyderabad location.
Customer-obsessed with Coinbase's mission; global support experience.
6+ years in financial services, tech, or customer support.
3+ years people management in operations.
Proactive with a bias for action and problem solving.
Excellent written and verbal communication; simplify complex topics.

🎁 Benefits

Offsites several times per year to foster collaboration.
Comprehensive benefits including medical, dental, and vision.
Equity and bonus eligibility included.

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