Added
less than a minute ago
Type
Part time
Salary
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Related skills
communication documentation technical writing customer support empathy📋 Description
- Answer user questions via chat, email, and phone
- Handle account requests, disputes, payments, and shipments
- Teach customers to use Mercury; translate confusion into feedback
- Identify systemic issues and work with engineering to fix bugs
- Write help articles and FAQs
- Build warm customer relationships and help scale support operations
🎯 Requirements
- 2+ years in a Customer Experience / Customer Support role
- Consistently exercise empathy
- Exude competence
- Translate complex terminology into clear, human communication
- Enjoy automating as much of your job as possible
- Stay calm and collected while juggling multiple tasks
🎁 Benefits
- Competitive salary and equity
- Comprehensive benefits
- Inclusive, diverse workplace
- Reasonable accommodations during recruitment
- Opportunity to help build Mercury’s customer support and ops
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